Privacy Policy

Last updated: May 1, 2026

This Privacy Policy describes how Fliko ("we", "us", or "our") collects, uses, and protects personal data in connection with our digital event ticketing platform and website at fliko.org. We are committed to processing personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Polish data protection law.

1. Data Controller

The data controller responsible for your personal data is:

Fliko
ul. Chmielna 73, 4th Floor
Warsaw, Mazowieckie 00-078
Poland
Email: [email protected]
Phone: +48 22 555 9646

2. Personal Data We Collect

We collect personal data in the following circumstances:

• Account registration: name, email address, business name, phone number
• Event ticket purchase: name, email address, payment information (processed by payment providers)
• Contact form: name, email address, message content
• Platform usage: log data, IP address, browser type, pages visited, session duration
• Cookies: see our Cookie Policy for details

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract (Article 6(1)(b) GDPR): to provide our ticketing services
• Legitimate interests (Article 6(1)(f) GDPR): to improve our platform, prevent fraud, and ensure security
• Legal obligation (Article 6(1)(c) GDPR): to comply with tax, accounting, and other statutory requirements
• Consent (Article 6(1)(a) GDPR): for marketing communications and non-essential cookies

4. How We Use Your Data

We use the personal data we collect to:

• Create and manage your organizer account
• Process ticket transactions and send confirmation emails
• Provide customer support and respond to enquiries
• Generate event reports and analytics for organizers
• Ensure platform security and prevent fraudulent activity
• Meet our legal and regulatory obligations
• Send service-related communications (with consent: marketing communications)

5. Data Sharing

We do not sell your personal data. We share data only where necessary:

• Payment processors: Stripe, BLIK, Przelewy24 ? for processing transactions
• Hosting providers: infrastructure partners under data processing agreements
• Legal authorities: when required by Polish or EU law

Attendee data collected through our platform belongs to the event organizer and is not used by Fliko for any secondary purpose.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of the account plus five years. Transaction records are retained for ten years to meet Polish accounting obligations. You may request deletion of your data at any time (subject to legal retention requirements).

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restriction: request that we limit processing of your data
• Right to data portability: receive your data in a machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: withdraw consent at any time without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Polish supervisory authority: Urzad Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warsaw.

8. International Transfers

Where we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Payment data is handled exclusively by our certified payment providers and is never stored on our servers.

10. Cookies

Our website uses cookies. For detailed information about the cookies we use and your choices, please read our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. The date at the top of this page indicates when the policy was last updated.

12. Contact

For any questions about this Privacy Policy or how we handle your data, contact us:

Fliko
ul. Chmielna 73, 4th Floor
Warsaw, Mazowieckie 00-078, Poland
Email: [email protected]